These terms and conditions apply to purchases from Promaker Sport made on this website.
General
All orders must be pre-paid.
Shipping and Delivery
Promaker Sport ships goods Australia wide using Australia Post or Courier.
Orders are dispatched within 1 to 5 business days, unless stated otherwise on the product.
Customer Service Policy
Promaker Sport is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock (unless stated otherwise) and pricing is true and correct.
Pricing
The prices listed are inclusive of GST.
For orders under $100 a $8 shipping and handling fee is added to all orders.
International shipping $27 is charged on all orders outside Australia
Exchange
We are happy to exchange products providing that the goods are unused and in saleable condition.
If you wish to exchange a product, you must send the product back to Promaker Sport at 18/390 Eastern Valley Way Chatswood NSW 2069 at your cost of freight with a copy of your order number or receipt and we will send you out the new product at our cost.
Please provide the following details when requesting an exchange
- Order number or receipt
- Return Delivery name, address and phone numbers
- The product you would like to exchange the item for
We will only provide free shipping once on an exchange per order, all other additional exchanges will be charged shipping at a rate of $8.
Refunds
If a product purchased from Promaker Sport is found to be defective or faulty we will exchange the product or provide a refund at our cost.
If you wish to return a product for a refund Promaker Sport will accept the return at the shop or at your cost of freight with a copy of your invoice providing that the goods are unused and in saleable condition. Refunds will only be given up to 14 days after the purchase date.
All refunds will be processed as a credit for use online.
Privacy
Promaker Sport does not rent or sell any personal information collected to third parties.
This website contains links to other sites. Please be aware that this privacy statement only applies solely to information collected at this website.
We receive and store any information you enter on our website such as name and address for the purpose of supplying the order.
Security
Promaker Sport takes reasonable steps to ensure that all information we collect, use or disclose is accurate, up to date and stored in a secure environment.
Credit card information is transmitted via our secure server using industry standard encryption methods.
If you have any questions regarding our security policy, please contact our customer support staff.
